Frequently asked questions

SNA Toolbox provides a hidden key to understanding the impact of peer influence on employee performance and wellbeing. Using social network mapping, we unlock insights into informal organisational culture and the "unwritten code of conduct," which can differ markedly from formal company values and expectations.

SNA stands for Social Network Analysis and is a way of representing and analyzing relationships among employees as a network of connections. SNA is key to the innovative way we measure organisational dynamics and social wellbeing.

Only authorized personnel with individualized usernames and passwords will have access to the reports.

Our reports provide quantitative metrics on professional, mental, and social wellbeing. Social network maps are a key component of our reports, allowing you to zoom in, manipulate, and use them to identify employee social connectedness and social wellbeing. We conduct and interpret state-of-the-art network statistics to give organisations suggested actions for improving employee performance, wellbeing, and culture.

In order to construct a network map of your organisation, which is about the specific connections people have to one another, it is essential for SNA Toolbox to know who people are and whom they select in their networks—otherwise, the network insights we propose would not be possible. Social network data within an organisation cannot be collected anonymously, but SNA Toolbox can remove identities of staff when providing reports back to organisational leaders.

The SNA Toolbox Privacy Policy adheres to the Australian Privacy Principles.

Even though we ask you to name others, when reporting back to your organisation we remove all names and identifying information so that organisational leaders only see aggregated data at the overall organisation level and the department level. In short, your data is not anonymous, but it is confidential and de-identified, meaning that no one in your organisation knows how you replied to the survey questions.

Identifiable data is very useful because you get more specific information about which staff to assist and how. However, some staff may not like to share their own views and especially their perspectives of others, and so fewer staff members may participate in the survey. De-identified data gives you less detail, but because staff remain de-identified, there is a greater chance of more staff participating in the survey. De-identified data reporting is the most standard approach in organisations.

SNA Toolbox has everything standard surveys have PLUS maps of social connectivity among employees. In addition, you can add in data you already have on employees (e.g., performance metrics, attendance) and SNA Toolbox will analyze this together with employee attitudes and peer influence survey data to give you new insights on your existing organisational data.

The reports provide information at multiple levels of analysis for your organisation. They include information about individual employees and departments. Depending on the type of report you select, specific groups within the organisation (e.g., teams) can also be a focus.

Our data is securely stored within Australia, and the integrity of our software has been thoroughly assessed by the Cybersecurity Laboratory at Swinburne University of Technology.